Privacy Policy - Thitha Global (Nila PDR Agency)

At Thitha Global operating as Nila PDR Agency, we respect and value the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you interact with our business, website, or services.

Information We Collect:

Business Contact Information: When you inquire about our products or request quotations, we collect details such as your name, company name, email address, phone number, and business address to process your requests effectively.
Order Information: For processing orders, we collect shipping addresses, billing information, product specifications, and quantity requirements to ensure accurate delivery and documentation.
Communication Records: We maintain records of emails, phone conversations, and WhatsApp messages for quality assurance, order tracking, and customer service improvement.
Website Usage Data: Our website may collect non-personal information such as browser type, device information, and pages visited to improve user experience and website functionality.

How We Use Your Information

Order Processing: To manufacture, customize, and deliver products according to your specifications and business requirements.
Communication: To respond to inquiries, provide quotations, send order updates, and maintain ongoing business correspondence.
Service Improvement: To understand customer needs better and enhance our product range, quality standards, and service delivery.
Legal Compliance: To maintain business records as required by Indian tax laws, GST regulations, and commercial documentation standards.

Information Protection

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to customer information is restricted to authorized personnel only who require it for business operations.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. Information may be shared only with:

Logistics partners for order delivery purposes
Payment processors for transaction completion
Legal authorities when required by law

Your Rights

You have the right to:

Access your personal information we hold
Request corrections to inaccurate data
Withdraw consent for marketing communications
Request deletion of your information (subject to legal retention requirements)

Data Retention

We retain customer information for as long as necessary to fulfill business purposes and comply with legal obligations, typically following standard commercial record-keeping practices under Indian law.

Cookies and Tracking

Our website may use cookies to enhance user experience. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.

Contact Us Regarding Privacy

For privacy-related questions, concerns, or requests:

Email: nilapdragency@gmail.com
Phone: +91 80982 10591
Address: No: SS-7, Muthanur Road, Kottakulam (Village), Kariyamangalam (Post), Chengam, Tiruvannamalai – 606709, Tamil Nadu.

Policy Updates

We reserve the right to update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.

From retail Paper Products to bulk export orders, we provide trusted paper bag manufacturing essentials eco-friendly materials, customized designs, premium quality & timely delivery with care.